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Customer health and safety is our top priority at Arrive Outdoors. We monitor and adopt CDC-recommended guidelines for ensuring all products are thoroughly cleaned and treated with the appropriate cleaning solutions.
All gear is thoroughly cleaned by our staff with cleaning solutions that are CDC-recommended. Any gear or apparel that goes through our commercial laundry systems are treated with CDC-recommended laundry additives to fight viruses (including COVID-19) and bacteria. All product surfaces are cleaned with the appropriate disinfectant.
If you have additional questions about our cleaning procedures, contact us at (213) 559-2482. We are here to discuss our procedures to ensure you feel confident in the products you rent.
It's simple! To get started...
Step 1: Choose a bundle or a la carte gear. Have questions? Our Rental Customer Service Agents have the answers - from gear to trip planning, we've got you covered.
Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip.
Step 3: Your gear arrives directly at your door or destination. We ship anywhere in the contiguous United States - your home, hotel or even 10,000+ FedEx or FedEx affiliate locations.
Step 4: Repack your gear in the original box and drop it off at any FedEx location Repack your gear in the original box and drop it off at any FedEx location with the return slip included in your box. You can also schedule a FedEx pickup. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.
Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.
Our Rental Customer Service lines are open daily from 9 AM to 6 PM PST. You can reach us through the help box on our website, by emailing email@example.com, or by calling us at (213) 559-2482.
You will not be charged for gear that is damaged due to normal wear. However, you will be charged the full retail price of any gear that is not returned or returned with significant damage.
If you receive gear that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, by your first rental day, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.
We’re glad you enjoyed the gear! Not at this time, but stay tuned...
We currently offer rentals for outdoor recreational activities such as camping and hiking. Interested in renting something else?
You can reserve your gear up to a year out or as few as 10 days before your trip dates.
To get started, book the gear you need for your specific dates. Add gear to your cart and proceed to checkout. Your delivery address can be your home, hotel or even a FedEx location. Ensure that you can receive the package 1-3 days in advance of your delivery date as packages can arrive early. A return label will be included with your order, so all you need to do is drop off the package at any FedEx location the day of your last rental day.
Many people rent camping gear with Arrive Outdoors for festivals they attend. We ship to your home, hotel or any FedEx location nationwide.
We are familiar with festival guidelines and will make appropriate changes to accommodate (i.e. plastic stakes for tents). Reach out to our customer experience team to let us know if you'd like special festival accommodations.
We recommend as soon as you have the dates for your trip. However, we allow customers to order up to a year in advance with the latest checkout 10 days before your trip dates.
Yes! Just be sure to check out and reserve the order with the address of the person the package is going to.
You can make changes to your order up until 10 days before your first rental date. Our team of expert Customer Service Agents can also lend a hand via phone or email.
You may cancel and modify an order up until 10 days before your trip by calling one of our experts at 1-213-559-2482.
We understand that sometimes your plans change. You can cancel or submit changes to your order up to 10 days before your Delivery Date. Send an email to firstname.lastname@example.org or call us at 1-213-559-2482.
We ship orders via FedEx to arrive by your delivery date by 8 pm. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Your order may arrive 1-3 days before your Delivery Date.
Shipping is free for orders $49 and over. There is a $20 shipping fee (covers delivery and return) on orders under $49.
Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.
You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Rental Customer Service Agents can also lend a hand via phone or email.
Once your order has been shipped, you will receive an email that includes your shipment tracking number.
No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.
At any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or schedule a FedEx pickup. Find a location closest to you here.
Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, drop box, or schedule a FedEx pickup.
Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.
We do not offer refunds for an early return.
You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.
Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.
Gear must be dropped off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or scheduled for a FedEx pickup and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.
Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.
We accept all major debit and credit cards. Stripe Financial Payments is our payment services provider.
Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.