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Gear & Care
What happens if I lose or break gear?
You will not be charged for gear that is damaged due to normal wear. However, you will be charged the full retail price of any gear that is not returned or returned with significant damage.
If you receive gear that is damaged prior to your use, you must contact our Rental Customer Service Team immediately, by your first rental day, to avoid replacement charges. Failure to notify our Rental Customer Service Team of any damage upon delivery may result in fees.
Can I purchase my gear after I rent it?
Yes! Please reach out to Customer Service to do so.
Welcome to the Arrive Outdoors Help Center
How can we help you?
About Arrive
Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.
Need help?
We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.
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