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No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.
At any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or schedule a FedEx pickup. Find a location closest to you here.
Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, drop box, or schedule a FedEx pickup.
Give us a call or send an email. One of our Rental Customer Service Agents will email you back with a new one.
We do not offer refunds for an early return.
You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.
Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.
Gear must be dropped off at any authorized FedEx location, FedEx affiliate, FedEx affiliated Walgreens, FedEx drop boxes, or scheduled for a FedEx pickup and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.
Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.
Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.
We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.