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Rental Basics

How does Rentals by Arrive Outdoors work?

It's simple! To get started...

Step 1: Choose a bundle or a la carte gear. Have questions? Our Rental Customer Service Agents have the answers - from gear to trip planning, we've got you covered.

Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip.

Step 3: Your gear arrives directly at your door or destination. We ship anywhere in the contiguous United States - your home, hotel or even 10,000+ FedEx or FedEx affiliate locations.

Step 4: Repack your gear in the original box and drop it off at any FedEx location Repack your gear in the original box and drop it off at any FedEx location with the return slip included in your box. You can also schedule a FedEx pickup. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.

What is the Arrive Outdoors rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.

Have additional questions about Rentals?

Our Rental Customer Service lines are open daily from 9 AM to 6 PM PST. You can reach us through the help box on our website, by emailing hello@arriveoutdoors.com, or by calling us at (213) 559-2482.

Welcome to the Arrive Outdoors Help Center

How can we help you?

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About Arrive

Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.

Learn More about our Rental Platform for Brands & Retailers

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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