Back to Main FAQ Page
Shipping
How will my order be shipped and when will it arrive?
We ship orders via FedEx to arrive by your delivery date by 8 pm. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Your order may arrive 1-3 days before your Delivery Date.
Do I qualify for Free Shipping?
Shipping is free for orders $49 and over. There is a $20 shipping fee (covers delivery and return) on orders under $49.
Can I ship my gear to a place other than my home?
Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized FedEx location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.
How can I update my shipping address?
You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Rental Customer Service Agents can also lend a hand via chat or email.
How can I track my rental?
Once your order has been shipped, you will receive an email that includes your shipment tracking number.
Welcome to the Arrive Outdoors Help Center
How can we help you?
About Arrive
Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.
Need help?
We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.
For any personal data deletion requests, please reach out to hello@arriveoutdoors.com