facebook-pixel
Arrive Outdoors Logo
Arrive Outdoors Logo

Back to Main FAQ Page

Edits / Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your first rental date. Our team of expert Customer Service Agents can also lend a hand via chat or email.

What is the cancellation policy?

You may cancel and modify an order up until 10 days before your trip by emailing one of our experts at hello@arriveoutdoors.com.

What if I need to cancel my order?

We understand that sometimes your plans change. You can cancel or submit changes to your order up to 10 days before your Delivery Date. Send an email to hello@arriveoutdoors.com or chat with us now.

Welcome to the Arrive Outdoors Help Center

How can we help you?

Our Response to COVID-19Rental BasicsGear & CareTrip PlanningEdits / CancellationsShippingReturnsPayments

About Arrive

Arrive Outdoors is an outdoor experience company with a mission to create a world where you can experience the outdoors sustainably. Rent premium outdoor gear with delivery anywhere in the continental U.S.

Learn More about our Rental Platform for Brands & Retailers

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

Email

@ 2022 Arrive Outdoors. All rights reserved.

Help Center

For any personal data deletion requests, please reach out to hello@arriveoutdoors.com